Mary Hricko is an Associate Professor of Libraries and Information Services at Kent State University. She serves as the Library Director of the KSU Geauga Campus Library. She has published and presented numerous articles and papers on academic support services in distance education, information literary, and web accessibility. Scott L. Howell is the assistant to the dean for the Division of Continuing Education at Brigham Young University (BYU). He assisted BYU in launching its online learning and assessment initiative (1999-2003) as the Director of a new Center of Instructional Design (CID). Dr. Howell is widely published and respected for his work in distance education and online assessment.